Case Study: Hotel Van Zandt simplifies guest operations by replacing 3 tools with Akia

Hotel Van Zandt replaces 3 tools with Akia and speeds up check-ins

Hotel Van Zandt, a 319-room boutique hotel, faced a challenge with its guest experience due to operations being split across three separate platforms. These included a clunky SMS system, a tool for generic email blasts, and manual check-in processes. This disjointed approach created a broken guest journey with uncoordinated communication and inconsistent data capture. To simplify operations, the hotel turned to the vendor Akia and its guest experience platform.

Akia implemented a single, seamless system to replace all three previous tools. The solution provided mobile check-in, unified guest messaging, and automated upsells. This resulted in faster check-ins, less staff training, and a clear guest communication strategy that eliminated complaints about overcommunication. The revenue generated from automated upsells alone covered the cost of the Akia subscription, delivering a positive return on investment.

Hotel Van Zandt