Case Study: Hotel Royal Long Beach streamlines guest communication and operations with Akia

Hotel Royal Long Beach streamlines its operations with Akia to spend more time providing its award-winning hospitality to every guest

Hotel Royal Long Beach, a family-run boutique hotel in downtown Long Beach, wanted to maintain its high level of hospitality while reducing front-desk staffing and guest contact during Covid-19. The hotel used Akia to support contactless guest communication and manage operations more efficiently, including team communication for housekeeping, maintenance, and management.

With Akia’s text messaging and Team Chat, Hotel Royal Long Beach streamlined internal requests, shared photos of issues, and coordinated supply needs on the go. Akia helped the property shorten desk hours, reduce exposure risk, and simplify workflows while maintaining service quality, and the hotel reported a 74% engagement rate.

Hotel Royal Long Beach

Victor Beauchamp

General Manager