Case Study: Dylan Hotel NYC climbs TripAdvisor rankings with Akia

Dylan Hotel NYC climbs from #390 to #63 on TripAdvisor with Akia

Dylan Hotel NYC, a boutique hotel in Manhattan, faced challenges with manual processes and security concerns related to their pre-arrival registration cards. They sought a solution to reduce back-and-forth communication and improve productivity. To address this, they implemented Akia's Reg Cards service integrated with their Infor system.

Akia's solution automated the pre-arrival process, securely collecting guest information that automatically populated their Infor system. Furthermore, Akia's review management system helped the hotel dramatically improve its reputation. As a result, Dylan Hotel NYC climbed over 300 ranks on TripAdvisor to become the #63 hotel in New York City within three years. Akia also helped decrease guest response time by 67% and achieve an 83.6% registration card sign rate.

Dylan Hotel NYC