Case Study: Dylan Hotel NYC climbs TripAdvisor rankings with Akia

Dylan Hotel NYC climbs 327 TripAdvisor ranks with Akia

The Dylan Hotel NYC, a boutique hotel in Manhattan, faced challenges with manual and inefficient pre-arrival processes using printed registration cards. This created security concerns and hindered productivity. To address this, the hotel sought a solution from vendor Akia, specifically utilizing their Reg Cards feature.

By implementing Akia's Reg Cards integrated with Infor, the hotel automated its pre-arrival process, allowing guests to input their own details. Akia's solution also included review management to solicit positive feedback at the optimal time. As a result, the Dylan Hotel NYC climbed over 300 ranks on TripAdvisor, from #390 to #63, in three years. Akia helped achieve a 4x increase in engagement and an 83.6% registration card sign rate.

Dylan Hotel NYC