Case Study: Dylan Hotel NYC climbs 300+ TripAdvisor ranks with Akia

Dylan Hotel NYC changed their ranking from #390 to #63 in 3 years with Akia

Dylan Hotel NYC, a boutique hotel in midtown Manhattan, wanted to reduce the manual back-and-forth of printed registration cards and better track additional guests for security and productivity reasons. They used Akia’s Reg Cards along with its integration with Infor HMS to simplify pre-arrival data collection and cut down front desk work.

With Akia, guest details entered through Reg Cards automatically flowed into Infor, reducing workload and improving the check-in process. Akia also helped the hotel capture more positive reviews by timing feedback requests and redirecting happy guests to TripAdvisor, contributing to a jump from #390 to #63 in TripAdvisor ranking in a little over three years, 79% engaged guest messaging, a 67% decrease in response time, and an 83.6% Reg Cards sign rate.

Dylan Hotel NYC

Klein Vergara

Director Of Operations