Case Study: Coastal Maine Vacations cuts operational costs with Akia

Coastal Maine Vacations' VP & Portfolio Manager, Justin Jurist shares how Akia has streamlined their communication, and helped in reducing operational costs

Coastal Maine Vacations, a vacation rental management company in Maine, was struggling to keep up with guest communication across multiple channels and locations with a small team. They turned to Akia and its communication platform to centralize messages and reduce the need to add more staff as operations grew.

With Akia’s Unified Inbox, text messaging, team chat, automated alerts, and integrations like Escapia, Coastal Maine Vacations brought guest, staff, and housekeeping communication into one place. Akia helped them respond faster, work more proactively, and avoid extra hiring, with the company reporting 89% guest engagement and significantly lower operational costs.

Coastal Maine Vacations

Justin Jurist

Vp & Portfolio Manager