Case Study: Cedar Lakes Estate achieves $20K in monthly upsells with Akia

Cedar Lakes Estate boosts upsells by $20K a month with Akia

Cedar Lakes Estate, a boutique hotel in New York's Hudson Valley, struggled to effectively promote its upsell packages to guests due to low email open rates and manual processes. This led to missed revenue opportunities for experiences and add-ons throughout the guest journey. To address this challenge, the hotel turned to Akia and its Mini App platform.

By implementing Akia's solution, Cedar Lakes Estate was able to automatically text guests and showcase packages via a web-based mini app pre-arrival and during their stay. This significantly increased engagement and exposure for their offerings. As a result, Akia helped the property generate $20,000 in monthly upsell revenue while also saving staff 20% of their time by automating the delivery of guest order forms.

Cedar Lakes Estate