Case Study: Teclab achieves 98% automated student inquiry resolution with Aivo

Teclab automatically resolves 98% of its customer inquiries with Aivo

Teclab, a Higher Technical Institute in Argentina, wanted to modernize student support and close the gap between traditional education service and the flexible, personalized experience students needed. To do this, Teclab turned to Aivo’s artificial intelligence, implementing AgentBot to improve omnichannel communication and make it easier for students to get immediate help through their preferred channels.

With Aivo’s AgentBot, Teclab created “Albert,” a virtual assistant that handles student inquiries and continuously improves from interaction data. The results were strong: the bot resolved 98% of inquiries, solved 80% in the first session, and received 79% positive feedback from students. Since May 2019, Teclab also reported no need to transfer cases to human agents, showing the measurable impact of Aivo’s automation on student service efficiency.

Teclab

Moisés Rivera

Head of Student Success