Case Study: Sipssa Medicina Privada automates 87% of queries with Aivo

Sipssa Medicina Privada - Customer Case Study

Sipssa Medicina Privada, a healthcare provider in Argentina, needed to cut long response times and improve 24/7 support for members after experiencing delays of up to 48 hours through phone and email. To address this, the company turned to Aivo and its conversational AI platform, using AgentBot to create Sipssi for member service and lead capture across WhatsApp, Facebook Messenger, and web chat.

Aivo’s solution automated common service flows such as authorizations, refunds, app and portal guidance, and emergency assistance, while also generating commercial leads through the bot. The results included 10,000 inquiries handled per month, 87% average efficiency, 3:57 average service time, 90% of inquiries automated through WhatsApp, and an 80% increase in automated queries, plus 15% of leads generated organically at no additional cost.

Sipssa Medicina Privada

Andrea Salgado

Marketing Coordinator