Case Study: Siglo 21 University achieves 24/7 personalized student support and 170,000+ automated conversations with Aivo's AgentBot

Siglo 21 University raises the bar on student support using AgentBot

Siglo 21 University, a leading Argentinian institution with over 65,000 students across 350+ learning centers, needed personalized, 24/7 digital support to meet the expectations of millennial and Gen Z learners. To scale administrative and basic academic assistance across channels, Siglo 21 implemented Aivo’s conversational solution, AgentBot.

Aivo’s AgentBot provided an omnichannel, self-service virtual assistant with adaptive learning and a tailored voice, supported by a dedicated university team that continuously refines content. The deployment automated more than 170,000 conversations with an average response time of about 46 seconds, achieved a roughly 96% retention rate through the chatbot, and now feeds prospective-student leads into the CRM—delivering faster, personalized support 24/7.

Siglo 21 University

León Molina

Head of Marketing