Case Study: Nimbi achieves 93% resolution rate with Aivo

Nimbi automates 90% of inquiries in three different languages

Nimbi, a Brazilian supply chain management technology company serving over 400 clients and 300,000 suppliers, needed a customer service solution that could handle high inquiry volumes in a natural, humanized, and efficient way. To meet growing customer expectations for personalized, fast, always-available support, Nimbi turned to Aivo and its conversational AI platform, including AgentBot and Live.

Aivo implemented Nina, Nimbi’s virtual assistant, to manage inquiries 24/7, understand natural language, and hand off smoothly to human agents when needed. The result was strong service performance: Aivo helped Nimbi reach a 93% resolution rate, with 83% of inquiries handled by the virtual assistant and an average support time of 1:40 minutes, improving efficiency and customer satisfaction.

Nimbi

Jaqueline Eller

Senior Corporate Operations Manager