Aivo
24 Case Studies
Case Study: Easynvest delivers 24/7 investor support with Aivo AgentBot
A Aivo Case Study
Easynvest provides 24/7 support to investors thanks to AgentBot
Easynvest, a Brazilian digital investment platform with nearly 50 years of innovation in financial services, wanted to deliver exceptional customer experience and instant support to investors across every channel. To meet this challenge, the company chose Aivo’s AgentBot, an AI-powered virtual assistant designed to provide 24/7 support and integrate with all of its service channels.
With Aivo’s AgentBot, Easynvest now offers immediate answers to common investor questions such as account access, deposits, withdrawals, and investment products, while also learning from customer behavior to improve over time. The solution reduced wait times, delivered premium content around the clock, and helped Easynvest deepen the role of human agents by reserving them for more complex issues, improving overall service quality.
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Easynvest
Paulo Avian
Strategic Director