Case Study: Banco Comafi achieves 100% self-management on WhatsApp with Aivo

Comafi increased digital inquiries by 200% and improved the quality of their answers

Banco Comafi, a leading Argentine bank, wanted a simple, fast, secure way to offer 24/7 customer support and keep pace with rising digital expectations. To meet this challenge, it partnered with Aivo and implemented AgentBot and Live to launch its AI virtual assistant, Sofia, across web chat and WhatsApp.

Aivo helped Banco Comafi expand Sofia into a high-resolution self-service channel with Studio integrations and Engage campaigns, enabling 34 banking transactions on WhatsApp and more personalized customer journeys. The results included 100,000 monthly conversations, a 98% interaction resolution rate, 2:30 average engagement time, 1.5 million outgoing campaign messages, and a 93% ROI in two months for a personal-loan campaign.

Banco Comafi

Fabián Mealla

Digital Banking Manager