Case Study: Banco Bolivariano automates 98% of inquiries with Aivo

Banco Bolivariano achieves a 4x increase in online conversations with customers

Banco Bolivariano, a leading bank in Ecuador, wanted to modernize customer service, improve response speed, and maintain high efficiency without adding resources. To achieve this, it worked with Aivo and implemented Aivo’s AgentBot conversational AI across web, Facebook Messenger, and WhatsApp, including secure banking interactions.

Aivo helped Banco Bolivariano automate customer support and transactions through Avi24, its AI assistant, with OTP-based validation for secure operations. The results were strong: 98% of inquiries are automated through WhatsApp, 97% of queries are handled without human transfer, call center volume dropped by 46%, and the bot achieved 82% average efficiency across channels, while also supporting automated sales and cross-sell opportunities.

Banco Bolivariano

Kyra Arcia

Innovation and Marketing Manager