Case Study: Argentine Red Cross improves response times with Aivo's AgentBot

Argentine Red Cross uses AgentBot to continue improving people’s lives

The Argentine Red Cross, a non-profit humanitarian organization, needed a way to improve communication and respond to the growing volume of questions from people in need, especially during the COVID-19 pandemic. They turned to Aivo and its conversational chatbot, AgentBot, to help manage inquiries more efficiently across their website and Facebook Messenger.

Aivo implemented AgentBot to answer questions about volunteer work, courses, careers, donations, and emergency support. The results were strong: the bot handles about 2,300 monthly queries and more than 6,500 interactions with 93% effectiveness, while also eliminating unanswered messages and freeing the communications team to focus on more strategic work.

Argentine Red Cross

Maria Martin

Chief Communications Officer