Case Study: Amadeus achieves 94% inquiry resolution with Aivo AgentBot

Amadeus automatically resolves more than 90% of inquiries

Amadeus, a global technology provider for the travel industry, wanted to improve customer service as demand grew across its website and app. To deliver faster, more personalized 24/7 support while reducing pressure on traditional channels, Amadeus partnered with Aivo and implemented AgentBot.

Aivo helped Amadeus launch “Amanda,” a virtual assistant that understands natural language and customer intents to handle operational inquiries automatically. The solution now supports 30,000 monthly conversations in 87 countries, resolves 94% of inquiries, and delivers an average response time of 1 minute—improving service quality while reducing operational costs and resource needs.

Amadeus

Diego Bettini

Associate Director