Case Study: Alaska Airlines achieves a smoother day-of-travel experience with Airship Mobile Wallet

Alaska Airlines boosts mobile wallet adoption 35% with Airship

Alaska Airlines faced the challenge of reducing airport wait times and driving the adoption of mobile boarding passes to replace physical documents. They also needed to ensure seamless integration with their new alliance partners to deliver consistent global customer experiences. To address this, they partnered with Airship and implemented its Mobile Wallet solution.

Airship's solution enabled passengers to store mobile boarding passes and member cards, and used location-based triggers to deliver lounge access. This created a streamlined, mobile-first travel experience. The results included a 35% year-over-year growth in mobile wallet adoption and 90% of passengers checking in before arriving at the airport, driving increased feature adoption and customer engagement.

Alaska Airlines