Case Study: BT transforms supply chain planning and network design with AIMMS

BT cuts engineer drive times from 30+ minutes to under 15 with AIMMS

BT, a major UK telecommunications provider, faced the challenge of transforming its internal supply chain into a competitive external service while optimizing its network of depots and engineer allocations to minimize costs and improve productivity. To support this strategic change, they turned to vendor AIMMS and its Network Design Application.

By implementing AIMMS' solutions, BT was able to optimize its operations. The results included remapping 4,000 engineers to cut drive times in half, closing a depot to reduce property and transport costs, and creating informed rate cards for customers. AIMMS provided faster implementation and superior outputs compared to previous tools, enabling BT to expand its network without increasing costs and to have more confident, data-driven strategic conversations.

BT