Case Study: Convergys restores call center operations after flooding with Agility Recovery mobile units

Convergys restores call center operations in 4 days with Agility Recovery

Convergys, a global provider of software solutions and call center support, faced a critical challenge when severe flooding in Tennessee rendered its Clarksville facility structurally unsound and forced 400 employees out of their workplace. With zero tolerance for downtime, the company needed to immediately restore its critical call center operations to continue serving its clients. Convergys engaged its vendor, Agility Recovery, to implement a solution.

Agility Recovery deployed a full mobile recovery solution, which included four units equipped with computers, phones, and satellite connectivity. Within just four days of the emergency declaration, the mobile site was operational in the client's parking lot. This solution allowed 135 call center agents to return to work, reconnecting Convergys with its customers and restoring a vital business function for the six months required to find a permanent new office location.

Convergys