Case Study: StackCommerce reduces WISMO tickets and improves shipment visibility with AfterShip Tracking

StackCommerce reduces WISMO tickets by 71% with AfterShip Tracking

StackCommerce, a leading online marketplace, faced the common e-commerce challenge of a high volume of WISMO ("Where Is My Order?") tickets. To tackle this, they partnered with AfterShip and implemented its AfterShip Tracking product to provide customers with real-time shipment information and improve visibility.

By using AfterShip Tracking, StackCommerce gained a centralized dashboard for monitoring shipments and access to detailed on-time performance reports. This solution provided customers with automated tracking updates, drastically reducing manual inquiries. The results were substantial: StackCommerce achieved over 99% shipment tracking visibility, a 90% on-time delivery rate, and reduced WISMO tickets by an impressive 71% year over year.

StackCommerce