Case Study: SpeedyTire boosts repeat sales and customer delivery visibility with AfterShip Tracking

SpeedyTire boosts repeat sales 24% with AfterShip

SpeedyTire, an automotive parts company, faced a complex last-mile delivery challenge due to a lack of visibility into order locations across hundreds of carriers. This made ensuring on-time deliveries difficult, created customer service headaches, and prevented proactive communication about delays. They partnered with AfterShip, specifically using its AfterShip Tracking product, to gain a single source of truth for their shipping data.

The solution from AfterShip provided centralized tracking support for hundreds of carriers, which was rapidly deployed via API. This enabled proactive customer notifications and a unified tracking page. The results included a 25% increase in email click-through rates, a 24% rise in repeat sales, and a 21.2% reduction in returns and refunds, as AfterShip's tools helped shift the customer service approach from reactive to proactive.

SpeedyTire