Case Study: SmartBuyGlasses improves customer satisfaction and cuts transit time with AfterShip

SmartBuyGlasses improves NPS 70% with AfterShip

SmartBuyGlasses, a global designer eyewear e-commerce company, faced challenges in providing a consistent post-purchase experience due to a lack of an effective tracking system. Their operations team spent significant time manually collecting and cleaning disparate carrier data, which complicated global selling and handling customer "Where Is My Order" requests. They turned to AfterShip to build a new tracking solution using its API.

AfterShip provided a centralized system that aggregated and normalized global shipping data, offering a clear overview and real-time tracking. This solution saved the operations team time and streamlined customer communications. By implementing AfterShip's analytics, SmartBuyGlasses refined its carrier strategies, which led to a 70% improvement in its NPS score and a 28% reduction in average transit time without additional costs.

SmartBuyGlasses