Case Study: Pelagic Gear boosts return-portal purchases and reduces support tickets with AfterShip Returns

Pelagic Gear cuts return contact tickets 12% with AfterShip

Pelagic Gear, an eCommerce brand selling fishing and lifestyle apparel, faced a manual and inefficient returns process that increased customer support tickets and shipping costs. They needed a scalable returns solution to reduce customer contact and manual work, but were limited by budget and development resources. They turned to AfterShip for its AfterShip Returns product.

AfterShip implemented its Returns solution, which provided a customizable, self-service portal that integrated seamlessly with Pelagic Gear's Shopify system. This allowed customers to initiate returns without support contact and enabled the brand to showcase products during the process. The results included a 12% drop in return contact tickets and an 18% lift in purchases driven from the return portal, while also saving on shipping costs through better return controls.

Pelagic Gear