Case Study: Moda Operandi reduces shipment exceptions and WISMO inquiries with AfterShip

Moda Operandi reduces shipment exceptions by 25% with AfterShip

Moda Operandi, a leading online luxury fashion retailer, faced challenges with shipment visibility and a high volume of customer WISMO ("Where Is My Order?") inquiries. To enhance their post-purchase experience and proactively manage shipments, they partnered with vendor AfterShip and implemented its Tracking product.

Using AfterShip's solution, Moda Operandi gained access to an advanced analytics dashboard and real-time exception alerts. This provided centralized visibility into their shipments, allowing them to identify and resolve potential issues before they reached the customer. As a result of implementing AfterShip, Moda Operandi reduced shipment exceptions by 25% and decreased WISMO inquiries by 65%, significantly improving operational efficiency and customer satisfaction.

Moda Operandi