Case Study: Marc Nolan reduces returns time and boosts exchanges with AfterShip Returns

Marc Nolan cuts returns processing time by 97% with AfterShip

Marc Nolan, an eCommerce shoe company, faced a manual and time-consuming returns process that was frustrating for both staff and customers. Their challenge was to find a solution to automate returns and centralize information. They selected AfterShip Returns to address these issues.

AfterShip implemented its Returns product, which automated label generation and provided a centralized portal for tracking. This resulted in a 97% decrease in time spent on returns and doubled the number of exchanges versus refunds. This shift saved Marc Nolan approximately $125k in revenue over 90 days by retaining more sales through exchanges.

Marc Nolan