Case Study: ManoMano improves shipment tracking and delivery communication with AfterShip Tracking

ManoMano centralizes 1M+ monthly shipments with AfterShip

ManoMano, a leading European eCommerce marketplace for DIY and gardening products, faced the challenge of centrally tracking millions of shipments from hundreds of sellers, each using different carriers. They needed a partner to integrate with 150 carriers, provide standardized tracking data, and improve customer support. ManoMano turned to AfterShip and implemented AfterShip Tracking to solve this.

AfterShip Tracking provided a centralized solution with a broad carrier network and easy API integration. This allowed ManoMano to show tracking events directly on their site, proactively communicate delays, and save significant time and cost on carrier integrations. The results included a reduced number of customer service tickets, improved on-time delivery tracking, and the ability to benchmark carrier performance to enhance the last-mile delivery experience. AfterShip was described as a must-have post-purchase solution for their marketplace.

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