Case Study: Hey Harper boosts exchanges and retained revenue with AfterShip

Hey Harper grows exchanges 56% with AfterShip

Hey Harper, a brand known for its waterproof jewelry, faced a challenge with a manual exchange process that created friction for customers. Using AfterShip Returns, the brand wanted to improve this process, as only one in ten shoppers requesting a return completed an exchange, with the rest opting for a refund.

AfterShip implemented its AI Exchange Recommendations feature, which automatically analyzes a shopper's return reason and suggests the best in-stock replacement item. This solution led to a 50% increase in return requests ending in an exchange and a 56% increase in the item exchange rate. Most significantly, AfterShip's solution helped Hey Harper keep 48% more revenue by converting potential refunds into exchanges.

Hey Harper