Case Study: Gymshark improves shipment visibility and carrier management with AfterShip

Gymshark streamlines 1,000,000+ monthly shipments with AfterShip

Gymshark, a premier sports clothing brand, faced challenges in managing and presenting accurate carrier tracking data as it scaled globally. The fragmentation of data across multiple carriers and systems made customer service and internal operations inefficient. They turned to AfterShip, specifically using its Tracking product, to centralize this information and automate the post-purchase experience for their customers.

AfterShip provided a unified platform that integrated with Gymshark's Shopify setup, consolidating data from hundreds of carriers. This solution gave the team complete shipment visibility, drastically decreased response times for customer service inquiries, and enabled better carrier performance evaluation. As a result, Gymshark improved operational efficiency and customer experience, handling over 1,000,000 monthly shipments with greater ease as they continued to expand into new markets.

Gymshark