Case Study: goodr reduces support tickets and warranty claims with AfterShip

goodr reduces support tickets 60% with AfterShip

goodr, a retail brand selling activewear, faced overwhelming operational challenges from manually managing a high volume of returns and warranty claims. This process eroded profitability and created a significant backlog. To address this, goodr implemented the AfterShip Returns and Warranty solutions.

AfterShip provided automated policy enforcement and streamlined workflows, including automatic checks for warranty eligibility. This solution led to a 60% reduction in support tickets and a 75% decrease in warranty claims for goodr. The vendor's platform also delivered actionable insights into return reasons, helping improve product quality and customer experience.

goodr