Case Study: Flaviar reduces contact ratio and resolution time with AfterShip

Flaviar cuts contact ratio by 30% with AfterShip

Flaviar, a spirits club, faced challenges in keeping their customers informed about shipments due to working with hundreds of retailers using different shipping solutions. Their custom-built system was not financially feasible to maintain, so they needed a streamlined process. They partnered with AfterShip and used its Tracking product to address this.

AfterShip provided Flaviar with proactive shipment notifications and a streamlined way to onboard new carriers. This solution reduced resolution time by up to 30% and decreased the customer contact ratio by up to 30%. Their notification emails also saw a 20% increase in open rates, significantly improving customer satisfaction.

Flaviar