Case Study: eBay improves tracking accuracy and saves millions with AfterShip

eBay improves valid tracking rate by 20% with AfterShip

eBay, a global e-commerce marketplace, faced challenges in achieving consistent and accurate tracking for millions of packages due to its reliance on outdated batch processing and a limited network of carriers. This led to inconsistent data, customer dissatisfaction, and an increased risk of disputes. To modernize its infrastructure, eBay partnered with AfterShip and implemented its Tracking product to gain real-time visibility and expand its carrier support.

By integrating AfterShip's API, eBay expanded its carrier network from under 100 to over 650, enabling real-time tracking updates and data normalization. This solution improved eBay's Estimated Delivery Date accuracy by 10% and its valid tracking rate by over 20%, automatically correcting 200,000 packages monthly. The partnership with AfterShip resulted in over $1 million in operational savings and significantly enhanced customer satisfaction and seller retention.

eBay