Case Study: Byte achieves 99% tracking accuracy with AfterShip

Byte boosts tracking accuracy to 99% with AfterShip

Byte, a provider of at-home invisible aligners, faced challenges in accurately tracking thousands of monthly shipments of kits and aligners across multiple countries. Their internal method of extracting carrier data led to errors and required significant manual effort from IT and customer success teams, slowing treatment and hurting customer satisfaction. They turned to AfterShip's Tracking product for a solution.

AfterShip implemented a tracking solution that consolidated and homogenized shipping data with high accuracy. This gave Byte's team reliable, up-to-date insights and the ability to easily separate inbound and outbound tracking. The results included 99% outbound and 97% inbound tracking accuracy, freeing engineers from manual work, enabling precise customer communication, and even increasing social media mentions. AfterShip provided the reliable data foundation Byte needed to scale.

Byte