Case Study: Royal Bank of Scotland achieves mortgage compliance and audit-ready document accessibility with Adlib Software

Royal Bank of Scotland - Customer Case Study

The Royal Bank of Scotland faced a regulatory requirement to convert 20 years of legacy mortgage documents into an accessible, supported file format to reduce risk and ensure customers and staff could view records. To meet that challenge the bank engaged Adlib Software to apply its document conversion and auditing solution.

Adlib Software installed its solution in a cleanroom at RBS and processed approximately 3.5 million documents over six weeks, ensuring faithful reproduction of content. An audit capability was configured to prove every file was processed and to flag errors for remediation, delivering demonstrable compliance, reduced format risk, and restored accessibility for customers and staff.

Royal Bank of Scotland