Case Study: Stadtwerke Bonn improves customer management with Adesso’s SAP CRM implementation

Stadtwerke Bonn manages SAP CRM go-live with Adesso for 2,300 employees

The utility company Stadtwerke Bonn sought to improve its customer approach and retention by introducing a new SAP CRM system that needed to be integrated with its existing SAP IS-U system. To manage this complex technical project, they engaged the vendor Adesso for support with coordination and implementation.

Adesso supported the technical project managers by introducing established procedures and leveraging its sector-specific experience, which allowed them to identify and manage several risks in advance. This ensured a successful go-live and achieved the project's aim of implementing the best possible SAP CRM system for Stadtwerke Bonn.

Stadtwerke Bonn