Case Study: Vodafone achieves 3x faster customer service with Adastra's contactless digital reception

Vodafone speeds customer service 3x with Adastra

Vodafone, a leading technology communications company, sought to digitalize its outdated, paper-based visitor sign-in process at its headquarters to free up receptionist time and improve both security and the guest experience. They partnered with vendor Adastra to develop a contactless digital reception application to meet this challenge.

Adastra developed and implemented a custom tablet-based app that allows visitors to self-register, automatically notifies hosts of arrivals, and provides QR access codes and Wi-Fi to guests. This solution made customer service three times faster, eliminated paper logs, and significantly increased receptionist productivity. The results also included enhanced data validation, improved security, and support for Vodafone's sustainability goals.

Vodafone