Case Study: Vera Bradley cuts ticket triage time by 50% with Adaptavist and Jira Service Management Cloud

Vera Bradley cuts ticket triage time by 50% with Adaptavist

Vera Bradley, a U.S.-based fashion and lifestyle brand, faced challenges with disconnected legacy ITSM tooling that was complex, limited agility, and provided poor operational visibility. To transform its service management, Vera Bradley partnered with Adaptavist to implement a modern, scalable solution using Jira Service Management Cloud.

Adaptavist delivered a greenfield implementation of Jira Service Management Cloud, automating ticket triage and integrating knowledge management with Confluence. This solution provided Vera Bradley with a 50% reduction in ticket triaging time, faster service delivery, and greater operational visibility, establishing a scalable foundation for future improvement.

Vera Bradley