Case Study: National Bank of Canada boosts productivity and customer satisfaction with ActiveOps ControliQ

National Bank of Canada boosts productivity 20% with ActiveOps

National Bank of Canada faced a challenge in gaining visibility and control over its operational costs. With data fragmented across more than 100 systems and 150 teams, the bank lacked a unified view to measure productivity, optimize processes, and align daily work with its strategic goals. To address this, it turned to vendor ActiveOps and implemented its ControliQ Decision Intelligence solution.

By implementing ActiveOps' ControliQ, the bank established a unified source of operational data. This provided real-time insights that led to a 20% increase in productivity and efficiency, improved customer satisfaction through better SLAs, and identified opportunities for automation. ActiveOps' solution also enhanced employee well-being and fostered a performance-driven culture across the organization.

National Bank of Canada