Case Study: Toss and Spin achieves 5X revenue growth with ActiveCampaign

Toss and Spin boosts revenue 5X with ActiveCampaign

Toss and Spin, a racket sports and community events company, faced challenges with scaling manual customer communications and achieving predictable revenue. Founder Chris Clark was overwhelmed by manual email blasts and lacked systems to nurture thousands of contacts. They turned to the ActiveCampaign platform for a solution.

Using ActiveCampaign's segmentation and automation tools, alongside its Active Intelligence feature, Toss and Spin built targeted customer journeys. They automated member conversion pathways, recovered abandoned carts, and used hyper-local SMS campaigns to fill last-minute class openings. The results were significant, including a 5x increase in customer spend from converting buyers to members, over 500 abandoned carts recovered in six months, and 80% of customer questions answered autonomously through SMS, all contributing to substantial business growth.

Toss and Spin