Case Study: Wings4Kidz achieves 3,000 annual flights and personalized patient journeys with Act!

With Act! on board flying charity takes off

Wings4Kidz, founded by Kevin Robinson, is a not‑for‑profit that flies seriously ill children and their families from remote parts of Australia to major hospitals. Facing up to 2,000 km round trips, tight medical schedules and volunteer logistics, the charity needed a reliable, centralized way to avoid missed appointments, coordinate aircraft and ground transport, and maintain professional communications with donors and supporters.

Wings4Kidz implemented Act! as its central CRM to store patient medical details, family preferences, pilot and vehicle logistics, and donor contacts, plus social media and public follow-ups. The system has streamlined operations, improved personalization and communication, and helped the charity scale toward its target of 3,000 flights and 12,000 passenger journeys a year while presenting a more professional image to sponsors.

Wings4Kidz

Kevin Robinson

Founder