Case Study: TSD Groep achieves connected sales processes and accurate sales forecasting with Act! CRM

Group recruits Act! CRM to help it grow

TSD Management Groep began in 1996 as a maintenance service for industrial fleets and has grown into a holding that includes an engineering recruitment firm serving manufacturing, construction and processing sectors. As the market tightened and finding qualified people became harder, the group needed reliable commercial insight, better tracking of customer interactions and accurate forecasting — a pain point underscored when a sector-specific CRM proved unreliable and had to be abandoned.

TSD relies on Act! CRM, an intuitive system it has used for two decades, to connect the sales process — calendar, mail, contacts and PR tools — and to record every contact and opportunity. By scoring prospects and using reminders, the team can predict future sales more accurately, avoid missed follow-ups and run targeted email campaigns via an API, giving managers the commercial visibility they need to grow.

TSD Groep

Arno Bekkers

Managing Director