Case Study: PPS Office achieves dramatic time savings and increased productivity with Act!

Act! impresses specialist printing products firm

PPS Office, led by Ryan Blieden, is a specialist supplier of warehouse printing products that needed a scalable, affordable CRM to replace paper records and an inadequate FileMaker setup. As the business grew and monthly repeat orders and customer communications multiplied, Ryan needed a way to manage thousands of customers and large volumes of email more efficiently.

They implemented Act!—using its Opportunities feature, KPI dashboards and Microsoft Office integration—supported by Act! Certified Consultant guidance and tutorial resources to automate repetitive tasks and improve quoting and sales tracking. The result: Ryan now manages over 5,000 customers (8,000 contacts), handles roughly 1,000 customer emails a month, cut tasks from 30–45 minutes to about 5 minutes, improved sales oversight and saved substantial time.

PPS Office

Ryan Blieden

Managing Director