Case Study: Rabobank improves chargeback recovery and dispute resolution with ACI Worldwide's Automated Dispute Manager

Rabobank boosts chargeback recovery and speeds dispute resolution with ACI Worldwide

Rabobank, a leading bank in the Netherlands, faced a significant challenge due to a surge in chargebacks from rising eCommerce activity. Their manual dispute handling processes were slow, labor-intensive, and costly, leading to long resolution times that negatively impacted customer satisfaction and financial recovery. To address this, they turned to vendor ACI Worldwide and implemented their ACI Automated Dispute Manager solution.

By leveraging ACI's automated solution, Rabobank streamlined its dispute processing. The implementation resulted in faster resolution times, greater consistency, and a significantly higher success rate for recovering funds on low-value chargebacks. This led to meaningful productivity gains, lower operational costs, and improved customer satisfaction. The success achieved with ACI Worldwide demonstrates the value of automation in enhancing financial performance and customer experience.

Rabobank