Case Study: Octane achieves seamless self-service mobile wallet payments with ACI Worldwide

Octane shifts call volume to self-service with ACI Worldwide and boosts mobile payments for 70% of customers

Octane, a fintech company providing financing for powersports vehicles, faced challenges with high call volumes related to billing and payments as its customer base grew. They sought a modern mobile payment solution to improve the customer experience, as a significant majority of their users preferred paying via mobile devices. To address this, they partnered with vendor ACI Worldwide and utilized its ACI Walletron solution, which is part of the ACI Speedpay platform.

By implementing ACI Walletron, Octane enabled self-service account management through the mobile wallets already on customers' phones. The solution from ACI Worldwide allowed customers to make payments and manage their accounts seamlessly, receiving reminders directly in their wallets. This shift to self-service resulted in a large percentage of call volume being redirected, providing a more modern and efficient experience for both the company and its customers.

Octane