Case Study: a leading fuel and convenience retailer unifies payments and improves customer insights with ACI Worldwide

Leading Fuel and Convenience Retailer unifies 2,500+ stores with ACI Worldwide

A leading fuel and convenience retailer with over 2,500 locations struggled with a fragmented payments infrastructure across its in-store, fuel pump, and mobile channels. This disjointed system created operational inefficiencies, complicated employee training, and prevented a unified view of customer data, which limited the effectiveness of its loyalty programs. To address this, the company partnered with ACI Worldwide.

ACI Worldwide implemented its payments orchestration platform to consolidate the retailer's systems. The solution utilized omni-tokenization and point-to-point encryption to strengthen security and reduce PCI compliance burdens. The results included a unified customer view for better marketing, streamlined operations, simplified training, and a scalable infrastructure that supported a record number of mobile transactions. ACI's solution provided the retailer with enhanced security, reduced fraud risk, and the ability to drive growth across all channels.