Case Study: A global ticketing provider achieves a 70% chargeback reduction with ACI Worldwide

Global ticketing provider cuts chargebacks by 70% with ACI Worldwide

A global ticketing provider faced significant challenges in managing extreme transaction spikes during high-profile event sales, which often exceeded a million transactions per hour. The company also needed to combat fraud from unauthorized resellers, adapt to shifting customer payment preferences across multiple regions, and maintain a low-friction payment experience. To address these issues, the provider partnered with ACI Worldwide to implement its intelligent payments orchestration and fraud management solutions.

ACI Worldwide deployed its Payments Orchestration Platform, which enabled a multi-acquirer strategy for dynamic routing and integrated advanced fraud intelligence. This solution allowed the ticketing provider to optimize costs and improve performance. The results included a more than 70% reduction in chargebacks for high-risk events, a 1.7% increase in acceptance rates, and successful expansion into new markets with greater platform stability and significant cost savings.