Case Study: First Hawaiian Bank achieves seamless payments modernization with ACI Worldwide

First Hawaiian Bank launches payments modernization on day one with ACI Worldwide

First Hawaiian Bank faced the challenge of navigating a corporate divestiture without disrupting its high level of customer service. As a newly independent institution, it needed to maintain its service quality without adding technical resources, all within a fixed timeline. To meet this challenge, the bank partnered with vendor ACI Worldwide for a SaaS-based solution.

ACI Worldwide implemented a SaaS-based domestic RTGS and cross-border payments solution. This allowed ACI to manage all day-to-day technology operations, providing dedicated support and removing the need for internal resources at the bank. The solution was launched seamlessly, ensuring service continuity during the divestiture. Furthermore, it enabled future development, accelerating the bank’s ISO 20022 compliance efforts and supporting an integrated payables project.

First Hawaiian Bank