Case Study: an anonymous omnichannel retailer achieves lower fraud and higher approvals with ACI Fraud Management

a anonymous omnichannel retailer cuts false-positive declines 40% with ACI Worldwide

An anonymous omnichannel retailer faced escalating fraud complexity and the need for real-time transaction processing. Manual reviews couldn't keep pace with threats like friendly fraud and bot attacks, and balancing strict payment policies to avoid revenue loss was a major challenge. The retailer partnered with ACI Worldwide, utilizing its ACI Fraud Management solution.

ACI implemented an AI-powered risk scoring and real-time decisioning platform fueled by global transactional intelligence. This automated fraud engine streamlined approvals and chargeback defense across all channels. The results included a more than 40% drop in false-positive declines within six months, nearly a 1% revenue uplift by approving more legitimate orders, and the reclamation of close to 3,000 team hours annually, all while holding fraud below 0.05% as payment methods expanded.