Case Study: PointClickCare achieves a culture of recognition and higher employee engagement with Achievers

PointClickCare Gets Culture Right By Leading With Recognition

PointClickCare, a healthcare software company with 1,800+ employees, views culture as its key competitive advantage. An employee survey showed recognition was highly valued but underdelivered, and an in‑house pilot—while popular—highlighted the need for a more scalable, strategic program. Seeking broader adoption and leadership engagement, PointClickCare partnered with Achievers to formalize recognition across the organization.

They launched iCare, a values-based, peer-to-peer platform that also centralized milestones, wellness campaigns and annual iCare Awards (pivoted to a virtual red‑carpet event). Adoption and engagement rose sharply: 99% of employees activated accounts (100% of managers), 66% active users, a 62% month-over-month spike in MAUs tied to Employee Appreciation Week (sustained at +24% above baseline), 1.2 recognitions per employee during Awards week (+1,209% vs. the prior week), a 123% year-over-year increase in social recognitions, and an overall engagement score of 89% (vs. a best‑in‑class benchmark of 86%).

PointClickCare

Kareen Clattenburg

VP, Total Rewards, HR Systems & Analytics