Case Study: Meijer achieves higher engagement, retention, and customer satisfaction with Achievers

Meijer Identifies Positive Correlation Between Recognition And Key Business Metrics

Meijer, a family-owned superstore with 70,000 team members across six U.S. states and global sourcing offices, needed a way to retain top talent, strengthen team connections, and improve customer satisfaction. Before partnering with Achievers, Meijer had no formal recognition program and was looking for a scalable solution to celebrate daily contributions and drive engagement.

Meijer launched mteam with Achievers, a mobile-friendly recognition platform that combines points-based rewards, peer-to-peer praise, integrated programs (wellness, safety, innovation, volunteering), and legacy awards tied to company values. Since rollout, mteam has achieved an 82% activation rate, 64% monthly usage, 93% leader participation, and 10 million recognition moments in three years (an average of 7.7 recognitions per user per month), and has been linked to improved retention, stronger team networks and up to a 5% increase in customer satisfaction as recognition frequency rose.

Meijer

Fred Meijer

Former Chairman