Case Study: M Resort Spa Casino achieves world-class customer experiences and higher TripAdvisor ratings with Achievers Employee Success Platform

M Resort Spa Casino drives world-class customer experiences with Achievers

M Resort Spa Casino, a Forbes Four Star and AAA Four Diamond luxury property in Las Vegas with 390 rooms and 90,000 sq. ft. of casino space, needed a more personal, visible, and consolidated approach to employee recognition. The resort sought to replace 14 separate programs with a single solution that would drive meaningful recognition, transparency, and higher engagement across its workforce.

Partnering with Achievers in 2014, M Resort implemented the Employee Success Platform to consolidate programs, cut time and labor costs, and enable social and points-based recognition for all roles. The program drove recognition activity up 10x (against a 2x goal), reached 88% activation in six months, improved engagement scores 12% in eight months, and helped raise TripAdvisor ratings from 3.5 to 4.5 stars—contributing to a measurable revenue uplift.

M Resort Spa Casino

Kathy Antoneas

VP Human Resources